FAQ

FAQ at Green Apple Compunet

Orders and Shipping FAQ

How can I place an order on Green Apple Compunet

To place an order, simply browse through our product categories, select the desired computer parts, and add them to your cart. Proceed to the checkout, fill in your shipping details, and complete the payment process.

What payment methods are accepted on your website?

We accept various payment methods, including credit/debit cards, net banking, UPI, and other popular digital payment options. Cash on Delivery (COD) is not available.

Is it safe to make online payments on your website?

Yes, we at Green Apple Compunet prioritize the security of your transactions. We use secure encryption protocols to safeguard your payment information and ensure a safe online shopping experience.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and check the order status in the “My Orders” section.

How can I cancel an order?

You can cancel your order before it is shipped by contacting our customer support team. Once the order is shipped, it cannot be canceled.

Are the products on your website genuine and authentic?

Yes, Green Apple Compunet sources products directly from authorized distributors and manufacturers. We guarantee the authenticity of all the products available on our platform.

What warranty is provided for the computer parts?

Warranty details vary by product and are provided by the respective manufacturers. Please refer to the product description or contact our customer support for specific warranty information.

Returns, Refunds, Replacement, and Exchange FAQ

What is your return policy?

We do not accept returns for any reason other than confirmed cases of Dead on Arrival (DOA) where we offer replacement product. Please inspect your product upon arrival and report any issues immediately.

Do you offer refunds?

Refunds are not provided for any reason after the product is ready to dispatch or has been dispatched. However, we do offer replacements for products confirmed as Dead on Arrival (DOA)

Is there a replacement policy?

Yes, we offer replacements strictly for products confirmed as Dead on Arrival (DOA). Please contact our support team within 3 days of the delivery date to request a replacement.

Do you accept exchanges?

Unfortunately, we do not accept exchanges for any reason once the product has been dispatched. We recommend ensuring compatibility and specifications before finalizing your purchase.

What is considered Dead on Arrival (DOA)?

Dead on Arrival (DOA) refers to products that are non-functional upon arrival or fail to operate within the initial setup phase due to manufacturing defects or damages incurred during shipping.

How do I initiate a replacement for a DOA product?

To initiate a replacement for a product identified as Dead on Arrival (DOA), please reach out to our customer support team within 3 days of the delivery date. Provide detailed information and, if possible, supporting evidence such as images or videos displaying the issue.

What if I miss the 3-day DOA replacement window?

Unfortunately, any requests for replacements due to defects or malfunctions reported beyond the 3-day DOA replacement window will not be accepted.

Can I return a product for reasons other than being DOA?

Regrettably, we do not accept returns, refunds, or exchanges for reasons other than Dead on Arrival (DOA) within the specified 3-day window.